Lost Passport Instructions


1. Gather and prepare the following documents:

A) Completed US passport application

DS-11 Form & DS-64 Form: Click here to complete and create your new U.S passport application form online. After you’ve provided all required information, click the “Create Form” button and the lost passport form online will appear completed on your screen. Print out the form, but DO NOT SIGN it until instructed to do so by the local Acceptance Agent!

B) Proof of US Citizenship
  • Original or certified Birth Certificate issued by state; or

  • Previous US Passport; or

  • Certificate of Naturalization

C) Proof of Identity
  • Previously issued, undamaged U.S. passport

  • Valid Driver’s License

  • Current Government ID (city, state or federal)

  • Current Military ID (military and dependents)

D) Passport Photos

Two identical 2×2 color photos with a white background; Photo must be taken at a professional passport photo service such as Walgreen, CVS or Kinko’s.

E) Letter of Authorization

Fill out and sign two copies of the Letter of Authorization.  The letter is included in the PDF packet generated after completing the online order. This document will authorize CVSC to submit and obtain a new passport on your behalf.

F) Proof of Departure

You must provide one of the following:

  • Copy of plane ticket

  • Computer generated travel itinerary issued by travel agent

Dates on travel itinerary must match those on the application form. 


G) US Government Fees
  • $170.00 in check or money order payable to US Department of State ($200.00 if you are ordering a passport book and a passport card.)

  • $25.00 execution fee payable to local Acceptance Agent.

a. Write applicant’s full name and date of birth on the check or money order.
b. Personal checks must show a printed address. Temporary or starter checks are not acceptable.
c. Make a copy of the check and include it in the package outside the sealed envelope.

2. Get Your Application Authorized

For a lost or damaged passport replacement, you need to have your application authorized by local government officials called Acceptance Agents (AA). Bring all of the documents listed in Step 1 to an Acceptance Agent at your local post office or court house, who will check your documents, witness your signature on the DS-11 lost passport form and seal some of the application materials in an envelope.

Application form (DS-11):

  • Two passport photos

  • Proof of citizenship

  • Proof of departure (optional)

  • Letter of authorization (one copy)

  • Payment to “U.S. Department of State”

The AA should write the applicant’s name, departure date, and date of birth on the outside of the sealed envelope. If two applications are sealed in the same envelope (normal), ensure that both applicants’ information appears.

For children 15 years and younger, both parents must appear with the child at the Acceptance Agent when obtaining the sealed envelope. If either parent cannot be present then a Written Statement of Consent form (DS-3053) must be provided to the AA. A copy of this form is included in this packet for your convenience.

Tell the AA that you are using a lost passport service and agent to expedite the application. They must return the envelope to you. It is occasionally necessary to refer the AA to the Department of State’s “Hand Carrying of Executed Applications” policy, located on page 31 or 44 of their manual.

Once you have the sealed envelope, and the additional materials (as listed above), continue to Step 3.


  • Do not open this sealed envelope or the application will be invalid

  • Send a copy of your travel itinerary (flight must be within 14 days for expedited processing) and letter of authorization outside sealed envelope

  • The sealed envelope is valid for only five business days. After completing your order request, please forward sealed envelope to CVSC for immediate processing.

3. Send Your Application to CVSC

To receive the US passport, send above documents along with our Order Form to one of the following addresses (please send the material to our office nearest to you; but be rest assured that your application will be processed no matter which of our offices receives it) – For Rush or Express Service, you must send FedEx Priority Overnight or UPS A.M. Delivery only:

Residents of the following states, please send to our Houston office:

Alabama, Arkansas, Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, New Mexico, Michigan, Minnesota, Missouri, Oklahoma, Pacific Islands, Puerto Rico, Texas, and Wisconsin.

China Visa Service Center
Attn: Passport Department
711 W. Alabama St
Houston, TX 77006

Residents of the following states, please send to our Washington DC office:

Washington DC, Alaska, Connecticut, Delaware, Hawaii, Idaho, Kentucky, Maine, Maryland, Massachusetts, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Virginia, West Virginia, Vermont, Washington, and Wyoming.

China Visa Service Center
Attn: Passport Department
2233 Wisconsin Avenue NW, Suite 301
Washington, DC 20007


Need Assistance?

Our team is at your service to help you with your passport and visa issues, or to answer any related questions


You can also find answers to frequently asked questions on our FAQ page